Learn how other people's systems work so you can empathize
Quote
oh yeah yeah. So you you need to know how their stuff works so that you can understand their their frustrate you can empathize so you can have empathy.
Episode 135: Maximizing the Pull (episode page, opens in a new tab) 00:04:40 (play audio from this timestamp, opens in a new tab)
Speaker-labeled
Summary
Dave credits Adam's 25-year habit of being kind to sysadmins and learning how their systems work: when you know how their stuff works, you understand their frustrations and can have empathy.
Not in the audio. Dave is restating and agreeing with Adam's point; the idea originates with Adam.