Help desk wisdom: 'It's okay this time, just don't let it happen again'
Quote
there's this implicit assumption that you're watching everything that they do, and that like it, but you're, of course you're not. I mean, there's like, you can't see much volume. You can see all this stuff, of course, but you never tell them that, though, that the proper answer to that is, it's okay, this time, just don't let it happen again.
Episode 125: Wolf Nuts (episode page, opens in a new tab) 00:55:40 (play audio from this timestamp, opens in a new tab)
Speaker-labeled
Summary
Users assume IT is watching everything they do. You aren't, but you never tell them that. The right answer to an awkward confession is 'it's okay this time, just don't let it happen again.'